Resources

Articles, guides and tools to grow your after-sales revenue.

This is useful if you work at or own a machinery manufacturing or distribution company. We share real after-sales engineering know-how from the customers we work with, so you can start improving your after-sales department today.

9 checks to find after-sales opportunities from existing customers

Turn after-sales revenue potential on your install base into an actionable list. Followed by a real machinery distributor example.

6 min read Read →

Calculate after-sales revenue potential yourself, real example

Do it yourself following our customer's 58 machines: what your installed base should be earning in parts, consumables and service, calculated from your exports.

6 min read Read →

After-Sales Performance Metrics: 3 Ways to Measure It

Three ways manufacturers and distributors measure after-sales performance, what each metric shows, and why it doesn't decide who can act on it.

4 min read Read →

Turn a SolidWorks model into a browser spare-parts viewer with eDrawings

How to export a SolidWorks model as a single eDrawings HTML file, so a customer can open it, rotate it and find a part in any browser, no software install needed.

3 min read Read →